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Postage & Packing
Here at Calico Laine we aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Monday-Friday). We endeavour to stock all of the items on our website but from time to time items will go out of stock. If this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched.
Shipping & Delivery
Within the UK:
Within the UK: Free Shipping on orders over £50.00
For orders below £50.00 P&P:
Royal Mail 1st Class - £2.49
Royal Mail 1st Class Signed For - £3.95
Next Day Delivery - £7.95 **Please note, Next Day Delivery is a two day service in certain areas including Channel Islands and Highlands. We cannot guarantee Next Day Delivery on a Saturday due to Royal Mail Terms of Service. If you require guaranteed delivery on Saturday this will incur an extra charge and we ask that you contact us prior to placing your order.
Please note: We are unable to use a guaranteed Next Day Delivery service unless you have paid for this service. All other orders will be dispatched by Royal Mail First Class. If you require your goods urgently, please contact us to arrange next day delivery.
Our aimed delivery timescales are as follows:
UK Delivery: we aim to deliver your order within 7 daysEuropean Delivery: we aim to deliver your order within 14 daysWorldwide Delivery: we aim to deliver your order within 21 daysThese timescales are only guidelines - we endeavour to deliver your items inside these.
Please note: For goods sent on next day delivery we use Royal Mail Special Delivery or TNT, please be aware that your postman will require a signature on delivery of your package. If you are not in at the time of delivery, your postman will leave a delivery card notifying you of the attempted delivery. You will be able to collect your package from your local sorting office or arrange an alternative delivery with Royal Mail or TNT directly. If after 5 days you have not claimed your goods they will be returned to us. In order to have your goods redelivered you will be required to make further payment for your postage in accordance with the above tariffs. Unfortunately, we cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with Royal Mail/TNT and will be unable to refund any of our postage costs.
Method of deliveryAll our items are sent through Royal Mail and TNT.Damaged/Defective Goods Replacements
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you. In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.
Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.
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