Calico Laine

Ordering Online

Calico Laine has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information are stored in encrypted format at all times. More specifically, your credit card information is only used by Calico Laine until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.

We operate a '' if it's in stock it goes out the same day'' policy. We try to stock all of the items listed on our website. From time to time items will go out of stock. If this does happen we will contact you & keep you informed.

Payment Options

We accept Visa, MasterCard, Solo, Visa Electron and Maestro as forms of payment.

Personal Cheque - We accept Cheques made payable to Calico Laine. To pay by Cheque please send your order & Cheque to us at the below address. The minimum order value for cheques is £10.00. Please note if paying by cheque then you must allow 5 working days for cheque to clear before goods can be despatched. We only accept Cheques from within the UK.

Can I order over the phone?

We understand it's sometimes easier to talk to a "real live human" when placing an order. Call us anytime Monday to Saturday between 09.00 and 17.00 & we will take your order over the phone. The sales line number is: 0151 336 3939 or 0044 151 336 3939 from abroad.

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with Calico Laine and don't get a confirmation email check your "junk" mail folder - it will probably be in there.

Shipping & Delivery

Within the UK: Free Shipping on orders over £30.00

For orders below £30.00 P&P is £2.95

Next Day Delivery:

Mainland UK £7.95 per parcel / packet

Scottish Highlands £14.00 per parcel / packet (in certain areas this is a 2 day service)

Northern Ireland £16.00 per parcel / packet (in certain areas this is a 2 day service)

Please Note: Unless you have paid for next day delivery we cannot be held responsible for any delays with postage. If you need your goods urgently please contact us to arrange next day delivery.

European:

Orders Below £50: £10.00
Orders Between £50 and £100: £14.99
Orders Between £100 and £150: £19.99
Orders Above £150: Free

Worldwide:

Orders Below £75: £14.99
Orders Below £150: £19.99
Orders Above £150: Free

Delivery Timescales

UK Delivery: we aim to deliver your order within 7 days

European Delivery: we aim to deliver your order within 14 days

Worldwide Delivery: we aim to deliver your order within 21 days

These timescales are only guidelines - we endeavour to deliver your items inside these.

Please note: When goods are sent on our next day delivery service they will need signing for. If you are not in at the time of delivery a calling card will be left for you to arrange another delivery. If after 5 days you have not claimed your goods they will be returned back to us. If goods are returned back to us we will contact you to let you know. To have them redelivered will be the same as the above prices. We cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with DPD or the Royal Mail.

Method of delivery

All are items are sent through either Royal Mail or DPD.

Returns

We want you to be happy with your order from Calico Laine. If you are not 100% happy then please either contact us or return the item for a refund. All we ask is that you return the item in the condition it was sent to you in within 14 days of the sale date. Certain items are not returnable. These are items that are specially ordered in for a customer & items that are ''cut off'' for each individual order. Your statutory rights are not affected in anyway.

Please note: We do not refund postage costs. Items that are returned back to us for refunds will be minus postage costs.

Exchanges

We do accept exchanges; simply return the item to us with a covering note explaining what you would like in exchange. Goods must be received back in the same condition they were sent in. Cut fabrics cannot be exchanged.

When returning goods or exchanging them please keep your proof of postage back to us. Items that are damaged or lost in the post we cannot be held responsible for.

Damaged / Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. Keep all of the original packing material. Please contact us if this does happen so we can take the matter up with our delivery people.

Samples

We can & do send samples of our fabrics out. Certain fabric samples are chargeable. These charges are refundable upon completion of you placing an order.

Please note: Free fabric samples are at our descretion.

Local Authorities, Councils & Goverment Organisations

We do supply the above organisations but please note payment must be made in full before any goods can be despatched.