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Return Policy

Returns

We are confident that you will be happy with your order from Calico Laine.  If for any reason you wish to return an item we have a returns policy in place:

The first thing to do is contact us via email or by phone with your order number. 

In the case of any items not meeting the purchaser's requirements, if a return is agreed all items must be sent back to us in accordance with our policy on Refunds and Exchanges.

In the case of damaged/defective goods, or incorrect goods, once a return has been agreed with us we will then email you a free post PDF stamp to attach to the front of your parcel.

Take your parcel to your local Post Office for return and ensure you retain your proof of postage.

Once we receive your items back we will then be in touch to confirm your refund/exchange has been actioned.

Please note this is a UK only service.

Refunds and Exchanges

If you decide that your item does not quite meet your requirements we will be happy to provide a refund or an exchange, providing the item is in original condition.  Simply return the goods to us in the condition they were sent, along with original packaging, copy of the original invoice and a covering note explaining which product you require in exchange.  If you require any advice with regards to which of our products will be suitable for your requirements, please call our sales team. No returns will be accepted after 14 days of receipt from the purchaser.

When returning goods for refund or exchange please ensure that you retain your proof of postage.  Unfortunately, we cannot be held responsible for goods that are damaged or lost in the post.

All of our fabrics are cut to each customer's specifications as part of a bespoke ordering service, therefore we cannot accept returns or exchanges on any of these particular items. (Please see below for further details)

Damaged/Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.  Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you.  In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.

Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.

Special Orders

Any large bulk buy purchases that have a special discounted price applied are not returnable unless defective. Any items that are specially ordered in for a customer are also non returnable. This does not effect your statutory rights.

Returning Fabrics

Please note that all of our fabrics are cut to each customer's specification as part of a bespoke ordering service, therefore we cannot accept returns or exchanges on any fabric (including those purchase on the roll.) We offer a sample service which we would encourage you to utilise if you are unsure whether a specific fabric will meet your requirements. If you have not taken advantage of our sample service prior to purchase we will be unable to offer you a refund if a particular fabric does not meet your requirements. We are only able to offer a refund on fabric orders in the event of damaged or defective goods; please see below for further details. We strongly suggest that you check your measurements prior to completing your purchase as we are unable to accept fabric returns due to incorrect measurements or errors made on your initial order.