Duck Buttons

Delivery & Processing

Here at Calico Laine we aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Monday-Friday). We endeavour to stock all of the items on our website but from time to time items will go out of stock. If this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched.

UK Mainland

Free Shipping on orders over £35.00

Other options, or for all orders below £35:

• 2nd Class Delivery - £2.99 (please allow up to 3-5 working days)
• Royal Mail 1st Class - £4.40 (please allow up to 2-3 working days)
• Tracked 48 - £5.99 (please allow up to 3-5 working days)
• Tracked 24 - £6.99 (please allow up to 2-3 working days)
• *Next Day Service - £7.95 orders must be placed before 1pm. Orders received after this cut off may be processed and collected for despatch the next working day, either via our courier or the Royal Mail.

*Please note: Orders placed after 1pm on Friday may be delivered the following Tuesday (or Weds for Bank Holidays). Next Day does not include Saturdays, for this uplift or other urgent enquiries please contact our sales team on 0151 336 5982 prior to placing your order.

Although advertised as ‘next day’ not all couriers offer a 100% guarantee and once orders are processed we rely on them to deliver on time, although we are always at hand to help with tracking or chase up non-deliveries.

We reserve the right to change the delivery service used, however this should only typically be a service enhancement. On a rare occasion we may use Tracked 24 over DPD on a Friday afternoon, if the courier collection has been missed, as there is a chance your goods will arrive with you sooner.

UK Offshore, Highlands, Ireland etc

Free Shipping on orders over £50.00.

Other options available, or for orders below £50.00 P&P:

• 2nd Class Delivery - £2.99 (please allow up to 3-5 working days)
• Royal Mail 1st Class - £4.40 (please allow up to 2-3 working days)
• Tracked 48 - £5.99 (please allow up to 3-5 working days)
• Tracked 24 - £6.99 (please allow up to 2-3 working days)
• DPD 2 Day - £14.99

**We aren't currently shipping to Republic of Ireland due to Brexit**

We reserve the right to change the delivery service used due to weight, volume and location; however this should only typically be a service enhancement. If DPD 2 day is selected and paid for, then this option will always be used.

If you live in Isle of Wight, Isle of Man, or Isles of Scilly (postcodes: PO30-41, IM & TR21-25) then please contact us via sales@calicolaine.co.uk to place an order.

International

**We aren't currently shipping outside the UK mainland due to Brexit**

A tracked service will be used with either Royal Mail or DPD. We reserve the right to choose which delivery service is used, dependant on order weight/volume and location. Please allow a few days processing time in addition to the delivery timescales displayed below.

We can also post to the following additional countries if your order weights under 2kg: Cyprus, Malta, Switzerland, Bosnia, Iceland, Norway, Serbia, Ukraine. The cost for this will be £17.99 (GBP), however please contact us via email to place your order: sales@calicolaine.co.uk

Method of Delivery

All our items are sent through Royal Mail and DPD.

Damaged/Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route. Please contact us if this does happen so we can take the matter up with our delivery company. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you.  In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.

Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.